Cancellation policy
All Sales Are Final
All purchases made through Better Fitness are final. We do not accept cancellations once an order has been placed and payment has been processed.
Defective Products
If you receive a product that is defective, damaged, or materially different from what was described, we will work with you to resolve the issue through an exchange for the same product.
To initiate an exchange for a defective product please contact us within 30 days of receiving your order at support@officialbetterfitness.com with the following information:
- Your order number
- A description of the defect or damage
- Photos clearly showing the issue
Once your claim is reviewed and approved we will provide instructions for returning the defective item and ship a replacement at no additional cost to you.
Non-Defective Returns
We do not accept returns or issue refunds for products that have been opened, used, or are simply unwanted. Please review all product information carefully before completing your purchase.
Contact Us
If you have any questions about this policy please reach out to us at support@officialbetterfitness.com and we will be happy to assist you